Shipping Policy

We offer free standard shipping on all orders over $150.

0rders below this value are charged at a flat rate of $9.95 for WA or $15 for interstate orders.

Our standard shipping option delivers in 2-6 business days for most Metro postcodes. In busy trading periods, orders may take longer due to high volumes. All orders are dispatched with Australia Post, and are delivered directly to your door.

Please allow 2-4 business days for email responses. If your inquiry is urgent, please call us on 08 93934534

Delivery times: Australia Post has advised some delays due to high volume. Express post delays could be up to 5 business days or more. You can also keep up to date with Australia Post’s alerts here.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic

What if my order hasn’t arrived in the estimated time?

• Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
• Please be advised that our delivery time guidelines are based on our business days, which only include Tuesday – Friday and excludes public holidays.
• If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

How to track your parcel with Australia Post:

1. You’ll find your tracking number in your shipment confirmation email.
2. You can click on the tracking number which will take you through to Australia Post’s tracking portal or you can enter the number here: http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at info@pureaesthetic.com.au

What happens if an item I ordered was out of stock?

If an item you have ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email.

If you would like an update on when a product will come back into stock, please email us at info@pureaesthetic.com.au

Thanks for understanding.